I sent you some steps to send a screen recording using Quicktime (which is already installed on your Mac) of what happens when you try to open the application. Since you mentioned you are unable to find the logs using either of those steps, we would need to obtain a visual reference of the exact behavior you are seeing on your end.

It's unusual that you were unable to locate the logs in the database, depending on whether you downloaded the application from our website or the App Store, they will usually appear under one of these two file paths when selecting Finder > Go from the menu bar. I understand that you are having issues opening the application, however, in these cases we need the activity logs in order to diagnose the issue. I cannot even put it in trash because it says it is running.Ĭustomer support has been No help, it's like they don't even understand the question or the problem( if it isn't written in their manual of what to do if this problem happens. A multicolored circle just goes around and around. I have no problems with the apps on my cellphone and iPad BUT on my MacbookPro laptop the Evernote app WILLNOT open. I have Evernote app on my iPad mini 4, iPhone 4s and MacbookPro.

Evernote app on laptop