Sprint, T-Mobile, and AT&T each received mostly middling to low marks, particularly for voice and text service quality,' the Consumer Reports team said.ĭespite AT&T's lower ranking, it still came out on top for its 4G LTE network, beating out Verizon.

national cell-phone standard service providers, Verizon Wireless led the pack, receiving favorable scores for voice and data service quality, and also for support attributes like staff knowledge and resolution of issues. Verizon managed to earn a 72, ranking fourth behind Consumer Cellular, U.S. T-Mobile fared only slightly better with a score of 64, and Sprint earned a 66.

The research group surveyed 63,235 cell service subscribers who gave AT&T an overall score of 62 out of 100. carriers fared much better, however, with Verizon coming in third behind smaller regional carriers.ĪT&T ranks at bottom of CR satisfaction survey The annual Consumer Reports study ranking cell service providers is out, and AT&T ranked as the worst in customer service experiences.

Customer service att wireless